Nur Zahfran Sopri
new
WhatsApp Chatbot Keyword-Based Auto Stop / Pause
Hi team,
I’d like to request a feature for WhatsApp integration that allows the AI chatbot to automatically stop or pause when certain output keywords or phrases are triggered.
Use case:
When the bot sends a response containing specific keywords/phrases, I want the conversation to automatically switch from AI handling to human handling.
Suggested behavior:
- Trigger auto pause based on predefined bot output keywords/phrases
- Apply the pause to the current conversation only
- Option to:
- pause for a fixed duration, or
- keep paused until a human manually resumes
- During the pause, messages should go directly to live chat/human support
- Optional email notification when the auto-stop is triggered
This would help improve handover control and prevent the bot from continuing in sensitive or escalation-related situations.
Thank you!
Chat Data
changed to
new
It's already doable by calling the API to pause the bot by certain time or indefinitely. Please check this API : https://www.chat-data.com/api-reference#tag/Chatbot-Operations/operation/ToggleBotControl
You just have to add an AI action which get triggered by certain keywords/phrases and call this API endpoint: https://www.chat-data.com/api-reference#tag/Chatbot-Operations/operation/ToggleBotControl
Please check the custom API AI Action for details: https://cookbook.chat-data.com/docs/ai-actions#ai-actions-api